1. Pledge on privacy
2. Intended use of personal data
Most of our services do not require any form of registration,
allowing you to visit our site without telling us who you are.
However, some services may require you to provide us with Personal
Data. In these situations, if you choose to withhold any Personal
Data requested by us, it may not be possible for you to gain
access to certain parts of the site and for us to respond to your
We may collect and use Personal Data to provide you with products or services, to bill you for products and services you request, to market products and services which we think may be of interest to you, or to communicate with you for other purposes which are evident from the circumstances or about which we inform you when we collect Personal Data from you.
3. Non-disclosure of personal data
We will not sell, share, or otherwise distribute your Personal
We may disclose your Personal Data to other Novartis affiliates
worldwide that agree to treat it in accordance with this Privacy
Policy. Personal Data may also be transferred to third parties who
act for or on our behalf, for further processing in accordance
with the purpose(s) for which the data were originally collected
or may otherwise be lawfully processed, such as services delivery,
evaluating the usefulness of this website, marketing, data
management or technical support. These third parties have
contracted with us to only use Personal Data for the agreed upon
purpose, and not to sell your Personal Information to third
parties, and not to disclose it to third parties except as may be
required by law, as permitted by us or as stated in this Privacy
4. Right of access, correction and objection
Whenever we process Personal Data, we take reasonable steps to ensure that your Personal Data is kept accurate and up-to date for the purposes for which it was collected. We will provide you with the ability to object to the processing of your Personal Data if such processing is not reasonably required for a legitimate business purpose as described in this policy or our compliance with law. In the case of electronic direct marketing, we will provide you with a method to opt out of receiving further marketing materials or with a method to opt in if required by law. If you wish to contact us regarding our use of your Personal Data or object to the processing of your Personal Data, please email us at firstname.lastname@example.org. If you contact us, please note the name of the website where you provided the information, as well as the specific information you would like us to correct, update or delete plus a proper identification of you. Requests to delete personal data will be subject to any applicable legal and ethical reporting or document filing or retention obligations imposed on us.
5. Security and confidentiality
To ensure the security and confidentiality of Personal Data that we collect online, we use data networks protected, inter alia, by industry standard firewall and password protection. In the course of handling your Personal Data, we take measures reasonably designed to protect that information from loss, misuse, unauthorized access, disclosure, alteration or destruction.
6. Data transfer abroad
We are part of the Novartis Group which is a global group of companies and has databases in different countries, some of which are operated by the local Novartis Group Company, and some of which are operated by third parties on behalf of the local Novartis Group Company. We may transfer your data to one of the Group's databases outside your country of domicile, potentially including countries which may not require an adequate level of protection for your Personal Data compared with that provided in your country. However, Novartis has adopted Binding Corporate Rules, a system of principles, rules and tools, provided by European law, in an effort to ensure effective levels of data protection, in particular relating to transfers of personal information outside the EEA and Switzerland. Read more about your rights under the Novartis Binding Corporate Rules.
7. "Cookies" and internet tags
We may collect and process information about your visit to this
website, such as the pages you visit, the website you came from
and some of the searches you perform. Such information is used by
us to help improve the contents of the site and to compile
aggregate statistics about individuals using our site for
internal, market research purposes. In doing this, we may install
"cookies" that collect the domain name of the user, your internet
service provider, your operating system, and the date and time of
access. A "cookie" is a small piece of information which is sent
to your browser and stored on your computer’s hard drive. Cookies
do not damage your computer. You can set your browser to notify
you when you receive a "cookie," this will enable you to decide if
you want to accept it or not. If you do not want us to install
cookies, please email us at email@example.com.
We would like to inform you, however, that if you do not accept
you may not be able to use all functionality of your browser
software. We may obtain the services of outside parties to assist
us in collecting and processing the information described in this
Occasionally, we may use internet tags (also known as action tags, single-pixel GIFs, clear GIFs, invisible GIFs and 1-by-1 GIFs) and cookies at this site and may deploy these tags/cookies through a third-party advertising partner or a web analytical service partner which may be located and store the respective information (including your IP-address) in a foreign country. These tags/cookies are placed on both online advertisements that bring users to this site and on different pages of this site. We use this technology to measure the visitors' responses to our sites and the effectiveness of our advertising campaigns (including how many times a page is opened and which information is consulted) as well as to evaluate your use of this website. The third-party partner or the web analytical service partner may be able to collect data about visitors to our and other sites because of these internet tags/cookies, may compose reports regarding the website’s activity for us and may provide further services which are related to the use of the website and the internet. They may provide such information to other parties if there is a legal requirement that they do so, or if they hire the other parties to process information on their behalf. If you would like more information about web tags and cookies associated with on-line advertising or to opt-out of third-party collection of this information, please visit the Network Advertising Initiative website http://www.networkadvertising.org
8. Personal information and children
Most of the services available on this site are intended for persons 18 years of age and older. Any individual who requests information about a medicine indicated for use in children must be 18 or over. We will not knowingly collect, use or disclose Personal Data from a minor under the age of 18, without obtaining prior consent from a person with parental responsibility (e.g., a parent or guardian) through direct off-line contact. We will provide the parent with (i) notice of the specific types of personal data being collected from the minor, and (ii) the opportunity to object to any further collection, use, or storage of such information. We abide by laws designed to protect children.
9. Links to other sites
10. Contact us